PART I: INFORMATION TECHNOLOGY TRENDS
1. COMPUTER HARDWARE
1.1 Processing power and cost
1.2 Storage
1.3 Displays
1.4 Energy
1.5 Quantum and biological computing
2. NETWORKS AND COMMUNICATIONS
2.1 Coverage and capacity
2.2 Convergence
2.3 Network independent communications
2.4 Transmission cost
3. SOFTWARE
3.1 Design, development and delivery
3.2 Quality
3.3 Capability
4. DIGITAL INFORMATION
5. COMPOSITE TECHNOLOGY TRENDS
5.1 Network as computer
5.2 Software as a service
5.3 The participative web
5.4 Social networking
5.5 Video, audio and image processing
5.6 Spatial information processing
5.7 Smart, multimodal interfaces
5.8 Augmented and virtual reality
5.9 Semantic web
5.10 Autonomy, robots and artificial intelligence
5.11 Authentication
5.12 Universal search
5.13 Selected Technology milestones
PART II: IMPACTS ON BUSINESS, INDUSTRY AND WORK
6. ORGANISATION
6.1 Exponential outsourcing
6.2 Network organisations
6.3 Network dependencies
7. PRODUCT DEVELOPMENT
7.1 Innovation ecosystems
7.2 Prosumers
7.3 Time to market
7.4 Accidental services
7.5 Innovation transparency
8. PRODUCTION AND SUPPLY CHAIN
8.1 Adaptive production
8.2 Decentralisation
8.3 Tracking mobile assets
8.4 Smart energy
8.5 Supply chain visibility
8.6 Electronic trading documents
8.7 Flexible, resilient supply chains
9. CUSTOMER AND MARKET INTELLIGENCE
9.1 New sources of intelligence
9.2 Deeper insights
9.3 Sentiment mining
9.4 Risk analysis
9.5 Shared intelligence
9.6 Analytics economy
9.7 Telescopes versus microscopes
10. MARKETING
10.1 Online channels
10.2 Audience targeting and relevance
10.3 Advertising efficiency
10.4 Anti-ad effects
10.5 Reputation management
10.6 Politics
11. SALES AND SERVICING
11.1 Claims, bills and payments
11.2 Online sales and servicing
11.3 Call centres
11.4 Field sales and servicing
11.5 Retailing
11.6 Banking and finance
11.7 Insurance
11.8 Health services
12. KNOWLEDGE WORK
12.1 Worker mobility
12.2 Work structure, place and independence
12.3 Connecting people
12.4 Email and communications overload
12.5 Collaboration and teamwork
12.6 Augmented memory
13. TRAINING AND LEARNING
13.1 Online learning
13.2 Nanolearning
13.3 Interaction, immersion and participation
13.4 Continuous education
14. MANAGING PEOPLE
14.1 Finding, hiring and retaining people
14.2 Measuring performance
14.3 Maintaining social capital
15. CORPORATE GOVERNANCE
15.1 Transparency
15.2 Stakeholder participation
15.3 Information latency
15.4 Fuzzy reporting
15.5 IT management
16. ACCOUNTING AND COMPLIANCE
16.1 Connected accounting
16.2 Sustainability accounting
16.3 Compliance reporting
16.4 Other regulations
17. SAFETY AND SECURITY
17.1 Safety
17.2 Securing information and documents
17.3 Fraud detection
17.4 Infrastructure and national security
S2 INNOVATION REVIEWS